Ok Officially torqued

[maria-n-skip]

  Ok now I've reach the end of my patience. I realize I can't bad mouth any business but I do believe
I can express my frustration.

June 30 I ordered ready to assemble cabinets.
    To busy to build my own.
     Easy to modify for the bus.

  4 to 5 week delivery on back orders
     Turns out from when the order went into production not back ordered. Production 7/12
     The business property doesn't have any real wharehousing so this is a drop ship business.
       $200 fee for cancelation after 24  hours.

  Got home tonight still no e-mail on a shipping date.

  Yada ./.  ./.  ./.  ./. ./.

The place is 10 hours away 13 in the bus punching the guy in the nose sounds real good to me right now.
(hey Brian (Buff. Spaceship) you mind bailing me out of jail you can use my bus for collateral)

I'm open for suggestions.
Right now even a bottle of the cheap stuff sounds better than my solution.

Thanks for your patience and hopefully wisdom
Skip

[jjrbus]

This modern age can be very frustrating!!!! Your right you cannot badmouth the  SOB.
However with the bus I have learned when handed lemons make lemonaide. You now have several weeks to do other much needed things. Either that or stand up in your high chair and bang your spoon!!!!

[brojcol]

7/12,

Sounds like you got it by the tail on a downhill drag...

You've waited this long, just hang in there.  Then if they don't come through, tell them your next phone call will be to the Better Business Bureau.

[Dreamscape]

Hopefully the end result will be great looking cabinets. Hang in there, all good things come in time. After you have installed them and stand back and admire their beauty, you wil slowly forget about the problems you had. Not everyone works with the customers best interest in mind.

Happy Trails,

Paul

Dreamscape

[Sammy]

Write off the $200, it's not worth dealing with these kind of vendors.
Remeber how much money your NOT gonna give them now, spend it with someone else - their loss $$$.
Good luck.

[gumpy]

So, by my calculation, it's been just over 5 weeks since it went to production, right? 

Did you call them?  You do have a phone number, right?

You paid by credit card, right? Just cancel the order and refute the charges to your credit card company. They're over the 5 weeks, so technically, they're in breach of contract.

[Hobie]

There is a difference between 'badmouthing' and stating facts.  I think you should name them and note the terms of sale.  5 weeks delivery and now it is 8 weeks and nothing.  If they called and stated a machine was down or some shipping problem that would be fair, but no product and no contact----bad.   

Gumpys credit card refusal is a good thing to put into a final email to them.  Give them 5 days to ship your order or its canceled. CC your credit card with the correspondence and its done.  Then you get to start over with another vendor.  Fun.

[Kwajdiver]

You could tell the 1500 people of this board the name of the company, so they don't make the same mistake.  They in turn would tell two people each, and so forth and so on.   

Bill

[belfert]

This might be blessing.  Most RTA cabinets have lots of MDF and particle board so they weigh a ton. 

This may not be an issue for you if you don't plan to actually drive that much.  I know most buses can handle the weight, but too much extra weight will affect MPG.

[maria-n-skip]

Thanks to all. I gleaned some ideas I hadn't thought of and more of a protocol on how to proceed.

Sometimes validation that I am not being unreasonable really helps.

  Brian the upper end RTA cabinets (if that is possible) are straight plywood with solid wood fronts
usually not AA veneers but good enough for now.


   Ok no more spoon banging 

  Skip

[belfert]

PM me the names of companies that do RTA in plywood cabinets please.  Most good cabinets come already assembled and are pretty expensive.  I was thinking about the RTA cabinets they sell at Home Depot and such.  I didn't think anybody did RTA for good cabinets.

I'll probably make my own cabinets, but I would like to check out RTA cabinets that are plywood.

[JackConrad]

I have installed some all plywood RTA cabinets in a bus I am working on for a customer. The cabinets are definately all plywood and pre-finished. The customer ordered the cabinets and had them shipped to me. I do not know where he purchased them, but I am pretty sure it was over the internet. I would rate the cabints quality as good to very good. They look better if you do not look at the joints and fit on the inside of them. I do not remember the delivery time, but there were made in China. 

[white-eagle]

i agree with gumpy.  unless these folks have cabinets worth waiting for, or you expect to have them before you can get as good a quality from someone else, cancel the order and credit card payment.  PUT IT IN WRITING!  the credit card companies let you make comments online or by phone but it's not official unless it's a signed letter.  document the calls to the company, people you talked to, promises made.  if they charged your card and did not ship in the time promised, you have a right to cancel.

just make sure you can still get what you want somewhere else.  and within the time frame.
as an added bonus, it will cost them $25 just because you dispute the charge, even if you still pay the bill and get the cabinets.

[belfert]

The one time I disputed a $125 charge the bank let me do it all over the phone.  The vendor ended up shipping my stuff the next day (Three months after the order) after they heard of the dispute.  I called the bank when the merchandise arrived and had them cancel the dispute.

Another time I disputed a larger charge for an LCD monitor and the bank did send me paperwork to fill out.  The company offered a 30 day money back guarantee and I wasn't impressed by the monitor so I wanted to send it back.  It turns out they had gone out of business a few days after I got my monitor.

I ended up getting my money back from the credit card.  I asked the bank what to do with the monitor since I couldn't contact the vendor and the bank said it was between the vendor and myself to deal with it.  I made a number of attempts to contact the vendor, but no one answered the phones or email and finally the phones were disconnected.

I kept the monitor since I wasn't going to pay to ship it to a building that was probably vacant now.  The vendor never contacted me so I still have monitor.

Also, I ran a small business for five years and was never charged a fee for a disputed charge.  Maybe it was because I always gave an immediate refund instead of arguing about the disputed charges.  I don't know why these people never contacted my office, but they choose to contact their credit card instead.  My office had a live person answering the phones 12 hours a day and we would have given the money back if there was a complaint.