Split hydraulic motor

[eagle19952]

The reason I asked is because I was (once upon a time).. the runway and snow removal maint. Sup. for an Air Force snow removal op.
Any ways the truck mounted rotary snow brooms were hyd motor operated  and IF the hoses were not fully/properly connected AND the returns not properly sized..the motor cases split wide open...

Now imagine a bunch of young not so well trained AF entry level operators...
And you have a dozen of these hyd systems to keep operational...
and the mission is to keep mid air re-fuelers in the air...

curious, how much does a new motor cost

oops.. answered.
sounds to me like you did everything right...
for $700.00 they probably only had $400. in it...

[Iceni John]

The reason I asked is because I was (once upon a time).. the runway and snow removal maint. Sup. for an Air Force snow removal op.
Any ways the truck mounted rotary snow brooms were hyd motor operated  and IF the hoses were not fully/properly connected AND the returns not properly sized..the motor cases split wide open...

Now imagine a bunch of young not so well trained AF entry level operators...
And you have a dozen of these hyd systems to keep operational...
and the mission is to keep mid air re-fuelers in the air...

curious, how much does a new motor cost

oops.. answered.
sounds to me like you did everything right...
for $700.00 they probably only had $400. in it...

No, I don't have any quick-connects on my hydraulic hoses.   The hose sizes have not changed:  3/4" flow and 1" return, just the same as before.   Yes, I agree that it's hard to see where there's almost $700 in it  -  it certainly doesn't look like much of a quality product to me.   Eaton and Parker pumps seem far better made to me.   When I got it I noticed that the casing had what looked like casting marks and fine cracks or blemishes on its surface  -  I wonder if they were enough to weaken it?   I've seen similar marks on other Webster pumps and motors on their eBay photos.    I think this Gary at QCC has already made up his mind that there's nothing wrong with his product, irrespective of anything else.   Gary also asked me if I had any filtration:  I told him I just installed a Baldwin filter on the fan motor's return line to trap any contaminants before they could damage the motor.

Now I just need to find out the email addresses of some senior folk at QCC . . .

John     

[Iceni John]

Lol there is a lot that go wrong in bent/axial motor,it is a very popular hyd motor but I stay away from one if all possible 

The more I think about this, and how QCC has treated me so far, I think I should consider another make of motor altogether.   If I have to move the exhaust down pipe to make room for a longer pump, so be it  -  that would hardly be the most difficult thing I've done so far!   So, what makes of hydraulic motors are reliable?   Obviously Eaton and Parker make good products, but there are plenty of others out there.   How about Muncie, or Prince, or Cross, or    I would prefer either a non-aluminum construction, or at least a motor with an iron gear housing in the middle.   Luvrbus, you mentioned you don't much care for Webster YC motors  -  what are your recommendations?   At this point I'm all ears.   The only requirement is that it must be counter-clockwise (left-hand) rotation, which I know is not as common as CW rotation.

Thanks, John

[Tom Y]

John, It may not seem like it but to happen on a trail run and not catch fire may be a true blessing. Good luck

[DoubleEagle]

At least they gave you a return authorization. Give them an opportunity to take it apart and see what failed, if you go over his head before they know what happened, you will just ruffle feathers and slow any resolution.

[daddysgirl]

I'm sorry you are having to deal with poor service on top of the frustration. I don't know if it's what you want, but I do know that Bosch also makes hydraulic motors in a variety of configurations.

But you'll sort it out in the end...just (yes, I know I'm stating the obvious) make sure you document everything. Let Gary know you'll be sending some documentation with the warranty return, and he might just change his tune. Can't hurt.

[Iceni John]

At least they gave you a return authorization. Give them an opportunity to take it apart and see what failed, if you go over his head before they know what happened, you will just ruffle feathers and slow any resolution.

Yes, I'll send back the motor first (they gave me a RMA number) and give them time to look at it.   The RMA email from their "Customer Advocate" stated "Please note there may be a $70 evaluation fee"  -  unbelievable!   At least I now know who runs the operation:  https://www.linkedin.com/company/quality-control   and   http://directory.manufacturers.hydraulicspneumatics.com/Main/DirectoryHome/Quality-Control-Corp-1044.aspx   From my conversation with Gary I'm not optimistic they will warranty it  -  if not, I'll buy another make from somewhere else.

John

[scanzel]

If after all evaluation you feel you did nothing wrong and it was a defective pump and they still give you a problem about a replacement etc submit a complaint with the Better Business Bureau. I had an issue once and could not get anyone from the company to respond with a call so I submitted a complaint with BBB and the next day received a call from their corporate headquarters. Issue was resolved.

[DoubleEagle]

"Customer Advocate" stated "Please note there may be a $70 evaluation fee"  -  unbelievable!
John

That means if it is not clearly their fault, you get charged. Not very friendly. 

[luvrbus]

John, should you not be able to adapt a bi/rotational motor like a Ferra I see those on farming equipment on the fans and they are made of cast iron too  

[Tom Y]

I am running a hyd fan also from a Gillig. If you would like I can see what make motor they and I are using.