Good Sam Platinum roadside assistance

[Iceni John]

Clifford, you got me wondering about the fine print loopholes.  Seems pretty standard except for Exclusion #4. Can they hook up the bus and on tow in an hour? #14 could catch you on a repeat service call. And it seems if you elect to use an unauthorized tow shop you will likely need to pay and sort out some reimbursement later.

10. a second service call or tow for a single disablement;
14. repeated service calls for a covered disabled vehicle in need of routine maintenance or repair; or

During last January's request for service from Good Sam I had great difficulty persuading them to cover the second half of my tow.   Because it took Good Sam several hours to get the tow truck to my bus, by the time we were ready to go my RV storage yard had closed for the night (it closes at 5.00 PM on weekends), so we had to leave the bus in the adjacent Home Depot parking lot overnight until the yard opened again at 8.00 AM the next day.   Good Sam did not want to cover this second tow, even though it was obviously related to the first tow, and I would not have needed it had Good Sam got a tow truck to my bus quicker.   It took a lot of phone time to get Good Sam to cover it.   That pissed me off royally.   Maybe that's why they want me to pay the Plutonium level from now on!

Wriggle-out no.14 relates to breakdowns caused by poor maintenance or insufficient upkeep, not unanticipated emergencies due to no fault of one's own.   Mind you, how would some Good Sam phone dude know what was caused by what?   The tow company obviously won't tell them because they want the work from Good Sam!   Unless you're calling Good Sam every week for a tow, it shouldn't be a problem.

John