Coach-Net Tire Change

Lin · July 20, 2016, 12:31:34 PM

I had a flat on the left front on this past trip due to a faulty valve stem. I called Coach-net. They said that they would not authorize the repair for an RV front tire. Instead, they could send a service out that would take one of my rear tires and put it on the front, repair my tire and put that on the back. That would cost $225. Obviously, they have some liability concerns, which is understandable. Instead, I had the service bring out a new tire. The brought a Gladiator 11R22.5 and charged $275 for it. I thought that that was quite reasonable. Therefore, instead of charging $225 to do the rear to front switchy thing, they charged $75 for the mounting and tire change. Again, I felt everything was reasonable. However, I called Coach-Net today to confirm that the tire change itself was not covered, and I was right to pay the $75 to the service provider. They said that Coach-Net pays to the service provider to get there. All parts and labor are then extra including just putting on your own spare.

I certainly have no right to complain. The service provider came from 95 miles away, so I am sure that would be a substantial cost addition. I was just surprised that a simple tire change would not be covered (I know mine involved mounting so it is more that simple changing a spare). It has been a long time since I have used road service, but back then I think a tire change was covered. Has this policy change been in effect for a while, or is new to Coach-Net?

luvrbus · July 20, 2016, 02:00:46 PM

If you have a spare Coachnet will install your spare,they did for us Sat

bevans6 · July 20, 2016, 02:12:51 PM

I think it's reasonable to differentiate between changing a tire for a spare, and de-mounting and then mounting a tire on a wheel. Or swapping a rear for a front, and de-mounting and repairing, then mounting the tire again and installing it on the rear. Makes you think again about carrying a good spare tire and wheel. I think you made a wise choice by getting a new tire mounted - you never know what damage might have been done when that tire deflated, presumably while you were driving on it.

Brian

Lin · July 20, 2016, 03:12:26 PM

Brian, Yes, it was safer to get the tire changed. I am also going to change out the other front since both of these tires were about 10 years old although looked quite good. I will keep both for use on the back if needed. It was also a good financial decision since it would have costed $225 to play musical tires so a mere $140 extra bought a new tire.

Clifford, That is what I thought, but the operator I spoke to said otherwise. Maybe she misunderstood my question or just had it wrong.

jackhartjr · July 20, 2016, 06:48:36 PM

My issue is this, it's a simple valve stem, what's the big deal!

ArtGill · July 20, 2016, 07:18:29 PM

In this past December Coach-net paid to have my spare mounted and installed.

Art

Seangie · July 23, 2016, 04:51:00 AM

I have coach net and they had a service truck come and replace my front flat tire with my spare.

No charge.

The service truck came from 95 miles away.

-Sean

eagle19952 · July 23, 2016, 11:27:33 AM

Quote from: jackhartjr on July 20, 2016, 06:48:36 PM
My issue is this, it's a simple valve stem, what's the big deal!

liability...they are not going to assume it.

once upon a time i had a small motorcycle repair shop. based on the amount of tires i could or would sell, I could not afford the cost of the liability rider that it would have cost...further, my underwriter would cancel my policy if i did .. tires are a very expensive liability... i did not even sell tires out the door.