The mail delivered today. January Bus Conversion Mag on Feb 5th

[buswarrior]

Note to my future entrepreneurial self:

Figure out how to disengage the complaints section for one part of my business from my free BBS.

When the mag is gone...

Why wouldn't you direct these issues in private?

happy coaching!
buswarrior

[HighTechRedneck]

Thanks for the support BW and others that routinely express it!  It does mean a lot to us.

While it is never "comfortable" for us to see our shortcomings illuminated for all to see, I personally believe it is ok and perhaps even beneficial as long as we do our best to make it right in the end.  Like every business or organization we have our challenges and failures, sometimes even compounding ones, and on a couple occasions real humdingers that leave serious egg on our faces.  It is how problems are handled that is most important and is largely responsible for a company's reputation.

That is where I hope we are doing right and perhaps a little better than some businesses these days.  We do all we can to be open, candid and personal in our responses, both public and private, and to always make right the issue.  And it is in that handling that I hope we are defined.

We are a small business serving a relatively small niche.  3 ordinary guys, a few thousand bus nuts, and a nicely busy web presence that we are proud to be a part of.  Have we screwed up sometimes?  Absolutely.  Will we drop the ball again sometimes?  Without a doubt.  Will we make it right?  You bet!  Will we grow better from the experience?  We will do our best.

The magazine has been around 20 years and seen some pretty hard times and not always been all that it should be.  But with the support of many bus nuts, it is getting better and I am confident it will be around a long time to come with the ongoing support of subscribers and advertisers.

[Paso One]

Thanks for the support BW and others that routinely express it!  It does mean a lot to us.

While it is never "comfortable" for us to see our shortcomings illuminated for all to see, I personally believe it is ok and perhaps even beneficial as long as we do our best to make it right in the end.  Like every business or organization we have our challenges and failures, sometimes even compounding ones, and on a couple occasions real humdingers that leave serious egg on our faces.  It is how problems are handled that is most important and is largely responsible for a company's reputation.

That is where I hope we are doing right and perhaps a little better than some businesses these days.  We do all we can to be open, candid and personal in our responses, both public and private, and to always make right the issue.  And it is in that handling that I hope we are defined.

We are a small business serving a relatively small niche.  3 ordinary guys, a few thousand bus nuts, and a nicely busy web presence that we are proud to be a part of.  Have we screwed up sometimes?  Absolutely.  Will we drop the ball again sometimes?  Without a doubt.  Will we make it right?  You bet!  Will we grow better from the experience?  We will do our best.

The magazine has been around 20 years and seen some pretty hard times and not always been all that it should be.  But with the support of many bus nuts, it is getting better and I am confident it will be around a long time to come with the ongoing support of subscribers and advertisers.

Your reply increased your subscriptions by one  I'm impressed with your answer.  Good work