I guess I was right about my opinion. I received a card in the mail which provided me with a code to participate on an online survey. I HAD to do it. It took about 20 minutes and low and behold, I received a call from the corporate offices and they agreed with what I had stated! It kind of took the fight away at first but after a lengthy discussion, they agreed that there was refurbishing going on at the time of our stay and would continue for about another 2 years and the registrations desk WAS supposed to bring this to not only my attention but ALL guest registering before reservations are made! They were glad that they received an "honest" opinion as that is how they know what needs to b e done! With all that was discussed, the final discussion was they were refunding my money even though I refused, they insisted that I/we were handled wrong and this was their way of appologizing! I insisted that it was not necessary and the woman said and I quote "we really do like your honest comments over people keeping their head in the sand and taking what they are given"! I didn't exactly know what to say other than thanks and maybe we'll come back after the refurbishment is complete and they have big rig sites that can accomodate us. She agreed that the front desk should have put us in a spot that was accomodating for our needs and told us on the front end what the sites were like during the change, and since they failed to do so, they felt compelled to offer the refund!
I guess sometimes it helps to answer those survey cards! :)
Ace
Way to go ACE! But you have much better luck than I do! After I do the surveys I never hear from them again!
Accept when I recently did one for MCI service and started out by telling them that I doubted that they wanted MY opinion!
Every since then if someone with a charter bus breaks down in our area they call me first for assistance both for a replacement coach & for possible repair!
I asked the woman one day why all the sudden they started calling me and she said that there was a notation next to my companies profile that said;
"regardless of whether we like it or not this company will tell us how it really is! And that they knew from talking to us that the first & #1 PRIORITY was to get the stranded people of the side of the road, then to see what the problem was, then to talk $! Where as most responders ask how am I getting paid and by who!"
Really made me feel good that they did appreciate how we work, even though I had really blasted them and the Orlando Service Departments way of handling us when we had a break down down there! While I had another coach in the area I could have had pull double duty. I chose to call on a friend/competitor and have him transfer my customers for me while I had the other coach chasing parts! Just my way, but MCI said it showed commitment to the customer before $! FWIW! ;D BK ;D