I had a flat on the left front on this past trip due to a faulty valve stem. I called Coach-net. They said that they would not authorize the repair for an RV front tire. Instead, they could send a service out that would take one of my rear tires and put it on the front, repair my tire and put that on the back. That would cost $225. Obviously, they have some liability concerns, which is understandable. Instead, I had the service bring out a new tire. The brought a Gladiator 11R22.5 and charged $275 for it. I thought that that was quite reasonable. Therefore, instead of charging $225 to do the rear to front switchy thing, they charged $75 for the mounting and tire change. Again, I felt everything was reasonable. However, I called Coach-Net today to confirm that the tire change itself was not covered, and I was right to pay the $75 to the service provider. They said that Coach-Net pays to the service provider to get there. All parts and labor are then extra including just putting on your own spare.
I certainly have no right to complain. The service provider came from 95 miles away, so I am sure that would be a substantial cost addition. I was just surprised that a simple tire change would not be covered (I know mine involved mounting so it is more that simple changing a spare). It has been a long time since I have used road service, but back then I think a tire change was covered. Has this policy change been in effect for a while, or is new to Coach-Net?
If you have a spare Coachnet will install your spare,they did for us Sat
I think it's reasonable to differentiate between changing a tire for a spare, and de-mounting and then mounting a tire on a wheel. Or swapping a rear for a front, and de-mounting and repairing, then mounting the tire again and installing it on the rear. Makes you think again about carrying a good spare tire and wheel. I think you made a wise choice by getting a new tire mounted - you never know what damage might have been done when that tire deflated, presumably while you were driving on it.
Brian
Brian, Yes, it was safer to get the tire changed. I am also going to change out the other front since both of these tires were about 10 years old although looked quite good. I will keep both for use on the back if needed. It was also a good financial decision since it would have costed $225 to play musical tires so a mere $140 extra bought a new tire.
Clifford, That is what I thought, but the operator I spoke to said otherwise. Maybe she misunderstood my question or just had it wrong.
My issue is this, it's a simple valve stem, what's the big deal!
In this past December Coach-net paid to have my spare mounted and installed.
Art
I have coach net and they had a service truck come and replace my front flat tire with my spare.
No charge.
The service truck came from 95 miles away.
-Sean
Quote from: jackhartjr on July 20, 2016, 06:48:36 PM
My issue is this, it's a simple valve stem, what's the big deal!
liability...they are not going to assume it.
once upon a time i had a small motorcycle repair shop. based on the amount of tires i could or would sell, I could not afford the cost of the liability rider that it would have cost...further, my underwriter would cancel my policy if i did .. tires are a very expensive liability... i did not even sell tires out the door.