Well after ordering a new engine for my MCI MC9. I tracked the shipping of the engine from California, Texas and a 4 day stop in NJ sitting on the dock. I received a call from the mechanic who said the engine is here but we have a problem. IT IS THE WRONG ONE!!!!!! Now once I cooled off I learned that to get the one I need I'm looking at a 10 Week building period. Time Wasting away
Thanks for that! I thought I was having a really bad day. Now, mine is great compared to yours.
Fred, especially given your location (in the Northeast), have you checked with Luke of U.S. Coach? 888-262-2434
Who did you order your engine from.
Don
Well I hate to say it, but whoever it was didn't ask him the right questions before building/sending the wrong one!
Now everyone here knows I'm a tightwad with my $ , but I will have to admit that one lesson I learned especially here on the board is that is actually save $ in the long run and spend a little more $ with the known sources here on the bus boards than to have to do it 2 or 3 times to get it right by the discount places!
I'm sorry to hear of this extra time/$ and wish you all the luck getting it resolved sooner!
And again I highly recommend ALL of us at least call those who support our HOBBY!
Don Fairchild has an excellent reputation and so does Luke @ USA Bus
OK I'm off my soapbox now!
;D BK ;D
Good advice BK!
....do they even have soapboxes in Tennessee?....
Just wondering! ::)
Quote from: buddydawg on June 16, 2011, 03:25:02 PM
Good advice BK!
....do they even have soapboxes in Tennessee?....
Just wondering! ::)
Nah! But they have got some Hickory stumps ;) :P
Sorry BK Just could not help myself. Hey might down your way end of the month. unfortunately no not in a bus. You know old chicken haulers dont retire, they haul produce! And produce is running!!!!!!!!!!!!!!!
Chicken hauler or busnut yer always welcome here!
;D BK ;D
What was wrong with it, and are you sending it back and getting a different one, or is your mechanic fixing it?
Brian
I bought from National Power Supply. I don't feel I should pay to have rebuilt to work. As far as the implication that I didn't ask the right question you could be more wrong. I made it very clear it was a MCI M9 and the ever saw pictures of it. They are current looking into how the wrong one got sent. what ever happens the cost should come out of my pocket
Before you guys start bashing National probably built the engine with the group numbers ,the model number and serial number and it could have been another engine that was modified to fit the bus happens all the time I think Pat had the same problem a couple of years back for his Prevost rebuilders don't go by the bus model but 10 weeks for another build I would not put up with that
good luck
Quote from: fredcliff on June 16, 2011, 05:07:51 PM
I bought from National Power Supply. I don't feel I should pay to have rebuilt to work. As far as the implication that I didn't ask the right question you could be more wrong. I made it very clear it was a MCI M9 and the ever saw pictures of it. They are current looking into how the wrong one got sent. what ever happens the cost should come out of my pocket
What BK was saying is that
they probably should have asked more questions.
I also agree with Clifford that they may have actually sent an engine that matched the original configuration for that bus and that perhaps somewhere along the way a repower was done that changed things.
MC-9's can have 6V92's, 8V92's, 8V71's and there are likely other power plants that have been customized into them over the years. Beyond the engine size there are other variables that affect the configuration.
TO me this is 100% company fault.
This is there area of expertise and should have it perfect.
National should have a check list of all questions to ask to make sure its correct.
The high cost of buying and shipping of a engine a company should accept all cost of the mistake.
As said a company with many years of doing this should have a fail save way of getting it right.
jmho
Lonnie
Quote from: fredcliff on June 16, 2011, 01:42:20 PM
Well after ordering a new engine for my MCI MC9. I tracked the shipping of the engine from California, Texas and a 4 day stop in NJ sitting on the dock. I received a call from the mechanic who said the engine is here but we have a problem. IT IS THE WRONG ONE!!!!!! Now once I cooled off I learned that to get the one I need I'm looking at a 10 Week building period. Time Wasting away
"It's the wrong one" isn't much of a description as to what is diffferent. If it is RH engine and the same model all the parts you need to make it work are on your old engine. But then, the local mechanic probably doesn't know enough to make it work and bill the supplier.
Quote from: fredcliff on June 16, 2011, 05:07:51 PM
I bought from National Power Supply. I don't feel I should pay to have rebuilt to work. As far as the implication that I didn't ask the right question you could be more wrong. I made it very clear it was a MCI M9 and the ever saw pictures of it. They are current looking into how the wrong one got sent. what ever happens the cost should come out of my pocket
Fred,
I meant that the seller didn't ask the right questions, not you!
Also like Clifford and others said it may not be actually the wrong engine, just not the EXACT same as what came out of it.
More info would be helpful and pics too! (it could be as simple as National Power Supply paying your mechanic a couple hundred bucks to "relocate some things")
I was not implying that this was in anyway your fault.
And with a little more info we can probably as a group come up with some useful suggestions to get you up and on the road much quicker than 10 weeks!
(If I remember correctly Don Fairchild is headed to the east coast right now for a trade show. A visit to him at the show with descriptions & pictures might just get you some answers and some fuel/labor $ could even get
you National a very experienced 2 stroke man that could straighten it out in short order if possible!)
;D BK ;D
I'm Pat that Clifford referred to<<<<(i think)...the problem on my engine was my error not Penske/Jasper.....i failed to reconize at the time i needed the auxiliary drive for my power steering pump....i've since fixed my problem (installed the aux drive plate and gears for my engine....). At the time I was still green to this bus stuff......now i'm just light green! Oh and if you get bored I've added more pics to my bus page!
OT but how are the treatments going Pat I think about you everyday having been there done that and no I didn't want the tee shirt lol
best to you bud
It won't be long before you are Alpine Green.
Clifford......thanks......4 more treatments.......i'm tired and sore......! I still go out and plug around but I'm not very productive right now! (not trying to steal the thread) sorry!
Glad to see you posting Pat! Hope the remaining treatments go well.....
Any word from fred.
Lonnie
I still have not heard from National Power Supply they are pushing blame to builder. the builder says he was given the wrong engine Serial Number. I never talk with builder it all went through National Power Supply. At this point my Coach sits inside the shop. Old engine on floor and wrong engine sitting right next to it. I"m loosing money,work and patients
As it stands right now,the builder has agreed to send free of charge the parts need to modify this engine so that it can used in our coach. National Power supply REFUSES to stand behind their product and pay for labor. My recommendation is not ever use or suggest National Power Supply be used by anyone
I would wager a soft drink the engine was built according to model and serial number that they were given you need to be careful when ordering a engine you need the build tag from the valve cover or this will happen and sometime happens with the tag lol.
I have had it happen when ordering parts with the serial number and model and you know it is a right hand engine with left hand model number
Was it built with the wrong accessory group or what,I think your guy should have a little responsibility unless you did all the ordering but if he gave you the numbers he should have knew better,me I am one of the guys that like to hear both sides of these stories JMO
good luck
I'm tight : and would do my own. I understand you are in revenue service and couldn't wait. Not a good outcome for you or National: Would make me very cautious doing business with them ;but I'm like that any way. For some reason it is difficult to get what you need in today's market. Let us know details. Exactly what was wrong? was it minor? Wish you a speedy solution and better days ahead. Bob
If National power hired the builder. Simple it all falls to National power to sue the builder if needed.
My view National should have to deal with the builder not you.
Make sure the parts will make the engine what you ordered. If the inside is not correct, the parts may cover problems later down the road.
Worse case get all you can without signing away your rights.
Then go after national power with the labor costs.
Just not good you have to fix everything.
Best of luck
Lonnie
c
Fred, saying its wrong isnt really telling us much. Is it the right engine with not exactly correct setup, or is it WAY WAY off? You say they will provide parts to correct it, so we can assume its at least the same engine, how many parts needed to make it work? Does it turn the right way, etc...
Fred it would be nice to actually know what is wrong with the new engine (what's different from the old engine). You could even post photo's that might help!
Probably wasn't built for the wacky stuff MCI does on the rear of the engines,Fred sent me a email telling what the problem was with National and just wants to leave it alone and wants his bus on the road you can always find enough blame for all parties on these deals
good luck
I know what you all mean and I am in sympathy...regarding the "good ol'e days". I miss them too. I have noted that it is sooooo bad that even nostalgia isn't what it used to be.
John
I personally wish Fred would at least tell us what is wrong with it so the rest of us can learn from his bad experience!
I feel bad that he had a bad experience in the first place, but he is the one that started this thread and got everyone's curiosity up as to what the issue is.
I'm not blaming him, his mechanic, or National I just wanna find out what happened to learn how to avoid it in the future!
;D BK ;D
It's kinda like saying that the Titanic "has a leak" and leaving it at that.
Quote from: Ed Hackenbruch on June 22, 2011, 02:21:55 PM
It's kinda like saying that the Titanic "has a leak" and leaving it at that.
;D
A wrong engine is a far different animal than a right engine not configured properly. If they can ship parts to re-configure it, then it is the right engine. If they are willing to ship the parts to configure it properly, but not supply the labor, they must feel they wernt given the correct information on the initial order.
In any case, without further information there is no way to offer knowledge in how best to remedy the situation. Knowing the actual problems you have would be a big help. Is it possible the company feels its simular to a long block, and its sold with the knowledge you may have to swap some parts around?
OK I will tell you what is wrong with it. When it arrived on the wood pallet the oil pan was smashed, upon further inspection we found out that is was a Truck engine totally the wrong one. We also found four bolts broken off in the bell housing. It would never fit in the bus. As I learn more of what work is going to be done I will post it
That one will require a ton of work I feel for you,I have friend here on the board he has a truck engine in his Eagle and bought a bus engine to replace the truck engine in the bus and everything has been modified for the truck engine he has work ahead also
good luck
Mine is a 8-71TA Fire truck engine. Did not want or need the big alt. so no need to change rear gear case, but the PS pump now runs off the blower drive. the auto trans has an air trans cooler,no water, NO bellhousing change, Air cleaner now paper and on right side. Oil pan and oil pickup changed. NOW when he removes the oil pan have a real good look up inside..... I would very upset too, what size engine, pull valve cover check injector ##, if 92 check turbo, make certain it looks new or rebuilt.
So, about $10-$12K for a truck engine that was dropped in shipping, that the company wont honor or stand behind, that you have to strip it and reassemble on your nickle just to make it work? Provided you dont find further damage and insults along the way??
Just wanted to see if I had the jist of the whole smelly deal straight.
I must be missing something. ??? >:(
We must remember he is in revenue service and needs his bus now! wether or not he is screwed or not doesn't make him a dime. needs short time resolution! 20-20 hind site-- let all us learn from his experience. buyer beware.----also buyer put it in writing in detail! very detailed. Ben there done that(not engine) but do understand. Bob