I don't normally go around badmouthing people but since some in here likely have or may deal with this person I wanted to give a heads up.
The seller name is Dofabrice and seller store "fishing n marine".
Point A: I purchased a couple of Paneltronics items from this seller and although the auctions say that he combines shipping he didn't combine and didn't reply to my reminders that I made at the time of purchase. I let that slide.
Point B: I purchased another item, a Paneltronics AC 10 position panel with analog meters. Cost was $270.04 plus shipping.
My items were shipped in a timely enough manner so no problems there. The problems were that they arrived very poorly packaged. The AC panel mentioned was shipped in a box roughly double the size of the panel which was wrapped in a plastic bag and then had two small sheets of small bubble wrap thrown around it which didn't nearly cover the panel let alone protect from being tossed around within the box.
The box had obviously been dropped as per usual in UPS handling which is to be expected BUT with no proper packing the panel was allowed to get banged up. The left edge was slightly damaged at the corners , just scuffed at the edges and they won't show when mounted. The main problem was that the main breaker toggle was chipped and broken and is sharp and deformed. It's obvious in defect and also affects function, it jammed when I tried to move it since apparently a small part of the plastic toggle jammed inside.
I've emailed the seller multiple times and my first email was replied to three days later saying they'd get back to me and file a claim with UPS. Since then I've sent five more emails if memory serves and only one was replied to and UPS never came for the box. This last reply was on Sunday afternoon saying that their "returns person" was hospitalized and the person answering would personally look into it and get back to me with a resolution by Monday night at the latest.
Well, it's now Wednesday and I've heard nothing at all even after more emails.
I last told them that now, three weeks later I'll file a complaint with Ebay and a claim with Paypal tomorrow but I didn't want to send back the panel for fear that I'd never see anything again, a panel with a broken breaker is better than nothing at all which is what it looks like I'd get. I offered instead for them to send me a replacement breaker which they also sell ($40.00) and I'd return the damaged one to them and I'd be fine with the cosmetic scrapes. This is the fourth time I made that offer. I also plan to call the person tomorrow to see what he'll say about working it out.
So there it is, I'm not sure how this will end up but even if they made it right after all of this I think it would be prudent for anyone to think twice before buying from this person. I've got a feedback rating of 889, all positive and I've never dealt with such a mess before, maybe I'm just lucky. As a seller I've had things go wrong and I've gone out of my way even to the point of losing money to make things right for my buyers, it's not their fault.
Is it so wrong to ask for this seller to make this right with me? Haven't I tried enough?
Anyway, deal with this seller at your own risk. As I said, I hate to bad mouth anyone but maybe it'll save someone here some grief.
-Dave
When an item arrives damaged, it's important to notify the seller immediately IN WRITING about the damage. Don't offer to do anything but await his response, and keep all packing materials. The shipper hires the shipping carrier, and it's HIS responsibility to contact the shipping carrier and handle damage claims. The carrier has no responsibility to talk to you, since you didn't hire him and have no contract with him. If the seller won't handle the claim within a reasonable time (like 48 hours or less) notify ebay and tell them all the details. If you use paypal, it's a good idea nowadays to pay by credit card, which gives you double protection for unsatisfactory products or service. You don't have to be confrontational, but being a nice guy in these situations is usually an invitation to get walked on by some sellers. It's unfortunate, but a fact of life.
File a claim with Paypal, and refute the charges on your credit card.
If the seller gets notice that he's not going to be paid for the charge, it'll get his attention.
At this point, I would not settle. I'd force him to refund your money, and have the item picked up at his expense.
He can then send you an undamaged unit, or you can buy it from someone else.
Dave,
It looks as if the seller is stalling in order to get past the Paypal 30 day limit.
If you wait beyond 30 days, I believe Paypal won't refund your money. They will consider the sale closed and complete.
My advice is to institute the Paypal claim Now, just as Gumpy said.
Good Luck,
Dallas
Quote from: bottomacher on April 15, 2009, 05:04:51 AM
When an item arrives damaged, it's important to notify the seller immediately IN WRITING about the damage. Don't offer to do anything but await his response, and keep all packing materials. The shipper hires the shipping carrier, and it's HIS responsibility to contact the shipping carrier and handle damage claims. The carrier has no responsibility to talk to you, since you didn't hire him and have no contract with him. If the seller won't handle the claim within a reasonable time (like 48 hours or less) notify ebay and tell them all the details. If you use paypal, it's a good idea nowadays to pay by credit card, which gives you double protection for unsatisfactory products or service. You don't have to be confrontational, but being a nice guy in these situations is usually an invitation to get walked on by some sellers. It's unfortunate, but a fact of life.
Amen!After all...It always a risk that it can be damage whenever one package being shipped by either US mail, UPS or FedX beside how it was packed by the seller.
Whenever you or anyone wants good results...It's ALWAYS better to check the seller's rating first. If it 98 % or higher, you will (usually) get any problems taking care of by the seller. However, it's still a buyer risk whenever and whatever taken place between the sellers and until you open the shipment.
It always hurt to hear or read about someone's name mention on the public board. After all, you or I could have sent a shipment with good intention to be delivered without damage.
About parts replacement for the damage switch. Again we are in risk for buying from a seller who only sells the complete assembly. He may not have parts replacement. He is not obligated to replace one part of the whole assembly but return the assembly or refund.
About the risk of damaged shipment...it always good idea to have insurance included.
We can all learn from mistakes. Mistakes come with a price and gain a new experiences that nobody can take it away from you.
FWIW
Sojourn for Christ, Gerald
Let me clarify, the first thing I did do was write him and tell him of the damage leaving it at that. He finally replied stating that the item was out of stock and he'd had UPS come pick this one up and that he'd send me another when another one came or give a refund. He didn't say when any of this would occur and that was where all his communication ended until Sunday. I asked him when it would be that UPS would come and when another would ship multiple times with no reply and so I finally suggested that he just send me a breaker and so on. The cosmetic damages is slight and won't be visible when mounted even though it bugged me that the thing was so poorly packaged, what else might be damaged? I've tested everything now. The master switch however is toast and unsafe even if you got past the sharp jagged edges of the toggle.
Well, obviously nothing so far has helped so I got his contact info last night and I'm about to call him after I simmer down. Interesting that his Ebay location says East Coast but his contact info comes back to Mankato, Mn.
Craig, Brian, you wanna go beat on him for me? Just $284.00 worth, the rest is up to you.
I also opened a Paypal dispute, any other suggestions?
Like has been said, if you try being nice you often can get stepped on. I was trying to be nice and trying to be patient, the guy had a feedback rating of 99.4% (though it's only out of 343 total feedback) so I thought he'd probably be honest with me. I see some other schmuck just left him another neggie. I'll probably hit him with 3 more for mine, the two items he didn't combine shipping on and this panel. It sounds like he doesn't really care anymore though.
I wonder if he's buying freight damaged goods and selling them?
-Dave
Thanks for the heads up Dave ;), M&C
Good information for all of us doing business on-line but it is OT.
My experience with this is that ebay won't do anything for you as they don't have any "teeth" in the matter. Paypal on the other hand will go to bat for you quite effectively as long as you don't mess up the timing. You've filed the dispute in time, but now you have to "escalate" it to a claim. Read the dispute fine print and just make sure you don't miss any dates. I also call them on larger $ items just to make sure.
I recently had a problem with a seller from whom I bought a capacitive discharge spot welder.. the ad made it look like a really nice unit but when it arrived I realized that what the seller had done was taken a lot of well posed photos to make a $20 home-made piece of crap look like the $300 welder that he described. It didn't work to spec and it was a total scam.
The seller basically returned my email and told me "haha too bad" and he evidently convinced Paypal not to give me a refund too... but with a few more phone calls to paypal and some real-world data showing that the thing could in no way live up to it's ad, Paypal finally gave me a refund. The way they do it is that you send the item directly to them, they refund you and then they deal with the seller and if he coughs up, they return it to him.
Just a head's up so you know what to expect. Don't give up even if Paypal says no the first time.....
Cheers
Quote from: boogiethecat on April 15, 2009, 10:05:48 AM
Just a head's up so you know what to expect. Don't give up even if Paypal says no the first time.....
Each to his own but its a lot simpler, quicker and more effective to just go directly to your credit card company and put the item in dispute.
I guess that's possible Bob, but I'm talking about users like me who have cash in the Paypal account and don't use credit cards.
If you're using a credit card yes starting a chargeback is one way to do it... in that case, why would you bother using paypal anyway?
Well, if you do use your credit card thru paypal, if you have a hassle you'll get your money back faster thru them. Credit card companies are slooooooooow to do almost anything.
Paypal gets hit with a fee for chargebacks when outside credit cards are used (and it's amazing that they don't pass it on to you) and so they have a real incentive to close the case quickly. With ebay, Paypal is the better choice in my humble opinion...for both payment and dispute resolution. I've been buying and selling a lot on ebay for almost 10 years now, and I've been thru it all...
Quote from: Paladin on April 15, 2009, 09:03:10 AM
Well, obviously nothing so far has helped so I got his contact info last night and I'm about to call him after I simmer down. Interesting that his Ebay location says East Coast but his contact info comes back to Mankato, Mn.
Craig, Brian, you wanna go beat on him for me? Just $284.00 worth, the rest is up to you.
I would, but this would be kind of like gambling, and I have a real hard time stopping once I start feeding the slot machines.... if you get my drift...
For what it's worth, Bank of America told us that they couldn't help us if we didn't return our purchase to the seller. I don't know if the other credit card outfits take the same approach.
Tom Caffrey
Quote from: boogiethecat on April 15, 2009, 03:15:11 PM
Well, if you do use your credit card thru paypal, if you have a hassle you'll get your money back faster thru them. Credit card companies are slooooooooow to do almost anything.
Apparently that is your experience. Its not been mine. Go online - file the dispute - Mastercard refunds my account within 2 days & contacts the seller - they ignore Mastercard - I keep my money. Couldn't be simpler. Maybe you need a new credit card supplier.
Quote
Paypal gets hit with a fee for chargebacks when outside credit cards are used (and it's amazing that they don't pass it on to you) and so they have a real incentive to close the case quickly. With ebay, Paypal is the better choice in my humble opinion...for both payment and dispute resolution. I've been buying and selling a lot on ebay for almost 10 years now, and I've been thru it all...
Newsflash - you're not the only guy in North America with experience buying & selling on ebay. Your way may work for you but its easier & quicker my way. Suit yourself. Paypal & ebay are one and the same - Paypal looks out for sleazebay. If you have a
real problem you need to take charge and working within the so-called "dispute" mechanism leaves the control with ebay.
I haven't used PayPal (or eBay much) since they ripped me off.
About two years ago, I sold something on eBay for just over $300 and the buyer payed through Paypal. When I went to use the money, it was gone!
I contacted PayPal and they told me that they had taken the money to pay off a debt from another PayPal card. ?!?!? The gist of it was this:
Until about six months before that time, my sister had been living with us for a year and a half while she was undergoing cancer treatment. During that time she did some stupid stuff on eBay/PayPal and ran up several hundred $$ in PayPal debt that she decided to ignore.
So, PayPal, it its' infinite wisdom, decided that, since the home address on her PayPal account was the same as the home address on my PayPal account, her account was really just a bogus shill account for me, so they "linked" the accounts and took my money to pay her debt.
I hit the roof and talked to all kinds of people at eBay. Their ultimate position was that, if I thought they were wrong, I could sue them and prove it. Of course, they knew that it wasn't worth it to sue them over $300.
That was the last time PayPal saw a dime from me...
We always pay with a credit card to Paypal. You can only receive two paybacks a year from Paypal, no matter how many times you get taken. You can get the credit card company to do more than that.
If you claim damage in shipping, Paypal probably will not help you. That is for shipping insurance, as we found out.
We bought something one time that arrived broke. We thought it was broke before it was shipped. When we tried to claim for the shipping we were told the shipper had to do it. He wouldn't do it unless we sent it back to him at our expense, then he would refund the sales price. Never mind we would be out the shipping twice. We felt he would then just sell it again to someone else. That would be a pretty good profit on his end.
We went to the credit card company and claimed the item as not what we had bought and got our money back.
Don and Cary
GMC4107
Neoplan AN340
I use Paypal for all my Ebay purchases and even use it whenever it's available on other internet purchases. The amount is directly taken from my checking account with my credit card as the required backup. Paypal at the time had a limit on how much you could put on your card until you had to change to your banking account. Knock on wood but I have not had any problems in the 9 years or so that I have been doing such. The only times I've gotten screwed is from sellers that would only take money orders. I avoid those sellers like the plague. There are different occasions on big items such as a BUS or motorcycle that I just do the down payment over Paypal and finish it off with a cashiers check when I pick it up. The basic fact however is that many sellers on Ebay are basically "drop shippers" and when you encounter a problem it messes up their whole system as they just place an order and send the product to your address. Now it turns out "I ordered it from someone who ordered it from someone who ordered it from someone......". Such is life..Later
I had a guy try to rip me off about nine years ago on eBay. before the sale he answered every email but after he got payed "nothing" But I had his contact info. I was in IL and he was in KY so I just called the local County Sheriff where he was and explained my situation. He said he would stop out and pay him a visit on Saturday. My product arrived on Monday LOL. The sheriff called me back later that week to tell me that the guys shocked to find the sheriff standing at his door over an eBay purchase. The sheriff informed him that he had better get my purchase to me within three days and if he had anymore complaints about him over internet fraud he would come back and take him to jail and all of his computer equipment would taken and he would not get it back.
I love the police they are a great bunch of people.
WVaNative
UPS at least only pays on their insurance if the item was properly packaged. Their claims people are really hard ball on the insurance. It has to be really well packaged from them to pay unless it was something like their truck or forklift ran it over.
Something shipped with a few wraps of bubble wrap where the box was not full and the item was floating around would be a denied claim on shipping insurance.
I took an expensive computer component to a UPS customer counter (not a UPS store) once with the original box and packaging. They refused to ship it without adding more padding even though UPS has shipped it to me originally! They said most big shippers either have their own insurance or they self insure, but UPS wouldn't insure it themselves without the extra packaging.